Privacy Policy

Viaggio Management is a genuine and trustworthy global business travel management company that is committed to maintaining your personal information that you provide when using our website

This privacy policy tells you how our website handles your personal information. It explains what data we collect, how we use it, where we store it and if we share it with anyone. This document is vital for both transparency and legal reasons, empowering you to understand and control your privacy.

With Whom Do We Share Your Personal Information?

At Viaggio Management, keeping customer information secure is a top priority. Hence, we promise to share your personal information only with the relevant third-party service providers listed below:

  • As per strict rules of security, we'll protect any information customers share with us.
  • We'll only permit trusted partners/employees who will handle your data carefully to make booking requests.
  • Your information will be solely shared with third parties for completing any bookings, purchases or requests that you make on the website and General Distribution Systems (GDS).
  • We may disclose your data to trustworthy third parties, online booking tools, card payment firms, governmental bodies and professional advisers acting on our behalf.
  • For advance passenger information, your data may be revealed to any mode of transport that might require the same.
  • We’ll keep customer files with their information accurate and up-to-date and inform them how to access them easily for changes and corrections.

How Do We Gather Data and Use of the Website?

We may need your personal information for a variety of reasons

  • Whenever you use our website or speak with our customer service team to purchase something.
  • When you sign in for our newsletter, enroll for promotions, participate in surveys or provide us with feedback.
  • To make Viaggio Management work best for you, we use ‘cookies’ to collect information about your website use. Cookies store information within your browser, which helps us recognize the user.

Information We Collect and Use

When you visit or use our services, we collect the following details from you:

  • Personal details such as name, gender, age, date of birth.
  • Contact information such as email ID, address, job title, company name and contact number.
  • Booking information like passenger name, number of travelers, passport number, citizenship, booking reference and itinerary, destination, etc.
  • Account information including login details, email and password, etc.
  • Billing information credit/debit card information and billing address.
  • Details for your preferences such as boarding airport, seating, meals and more.
  • During communications such as queries, complaints, suggestions, feedback you sent to our customer care team.

Why Do We Collect or Use Your Data?

We may use your information for the following principal purposes:

  • To deliver you the highest possible level of service.
  • To carry out the bookings you have made via our website.
  • To contact you about flight schedule changes, delays, postponements, etc.
  • To provide useful information about your journey and travel satisfaction surveys.
  • To inform you about products, discounted deals and upgrades
  • When you seek technical assistance or to complete your abandoned booking.
  • We might contact you concerning flight schedule/hotel changes, transportation, hospitality, meetings and event reservations or travel cancelations after being notified by the respective mode of transport.
  • We may use your credentials for visa application, payment and billing purposes.
  • For quality assurance and training purposes.
  • For customer online and offline support.
  • To prevent and detect fraud and incidents.
  • To communicate information on Viaggio products and services

How Do We Safeguard Your Personal Information?

We regularly update and uphold a range of administrative, technical, organizational and physical safeguards to protect the confidentiality, integrity, availability and resilience of the systems that handle your personal information.

How Long Do We Retain Your Data?

We'll keep your data only as long as necessary to fulfill our agreements, provide services, respond to inquiries like travel history, meet legal requirements such as financial reporting and handle any potential disputes or claims.

Your Rights

You are entitled to several rights concerning your data under the data protection law

  • You can see and update the personal information Viaggio Management has about you. You can also decide if we can process your data and change your mind later. For all the good reasons, you may request the deletion of your data completely.
  • Depending on where you live and for valid reasons, you might also be able to limit how we use your data or ask for your data to be given back to you in a way you can use elsewhere.
  • You can also tell us you don't want us to process your data if it's based on our business reasons and affects you personally.

International Transfers

Your data may be transferred to and processed in countries outside your home country, including those with different data protection laws. We ensure such transfers are made in compliance with applicable laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

Changes to Privacy Policy

  • We have the sole ownership of our website and hold the right to edit or delete.
  • Occasionally, we make changes to our Privacy Policy to make it more business-oriented and for operational purposes.
  • If you disagree with any part or the entire Policy, kindly refrain from using our services.
  • We request that you to go through our Policy to avoid any issues in the future.

Contact Information

For doubts, complaints or queries regarding the use of your information on our policy, do not hesitate to contact our customer support team.

Email: info@viaggiomgmt.com